--- title: Can you tell me exactly when the driver will arrive? description: Find out when to expect your Kelly’s driver and why exact arrival times cannot be guaranteed for collections and deliveries between 8am and 5pm. --- [Skip to content](https://info.kellystorage.co.uk/document-storage/can-you-tell-me-exactly-when-the-driver-will-arrive#main-content) English Show submenu for translations ![LOGO SUITE\_EDITION 1\_RGB-02](https://info.kellystorage.co.uk/hs-fs/hubfs/LOGO%20SUITE_EDITION%201_RGB-02.png?width=180&height=173&name=LOGO%20SUITE_EDITION%201_RGB-02.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:docorders@kellystorage.co.uk) [Contact us](mailto:docorders@kellystorage.co.uk) How can we help you? - There are no suggestions because the search field is empty. 1. [Document Storage Knowledge Base](https://info.kellystorage.co.uk/document-storage?hsLang=en) 2. [FAQs](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en) 3. [Delivery](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#delivery) # Can you tell me exactly when the driver will arrive? ## Kelly’s collections and deliveries take place between 8:00am and 5:00pm, but an exact driver arrival time cannot be guaranteed. Unfortunately, we cannot provide or guarantee an exact arrival time. Please ensure that someone is available at the delivery or collection location between **8:00am and 5:00pm** on the scheduled day. If your circumstances change and nobody will be available, please contact the Kelly's office. You can contact us either by [phone](tel:08001077250) or [email](mailto:docorders@kellystorage.co.uk). - [FAQs](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#main-content) - [Orders](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#orders) - [Customer portal](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#customer-portal) - [Storage](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#storage) - [Delivery](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#delivery) - [Troubleshooting](https://info.kellystorage.co.uk/document-storage/troubleshooting?hsLang=en#main-content) - [Passwords](https://info.kellystorage.co.uk/document-storage/troubleshooting?hsLang=en#passwords) [![LOGO SUITE\_EDITION 1\_RGB-02-1](https://info.kellystorage.co.uk/hs-fs/hubfs/LOGO%20SUITE_EDITION%201_RGB-02-1.png?width=250&height=240&name=LOGO%20SUITE_EDITION%201_RGB-02-1.png "LOGO SUITE_EDITION 1_RGB-02-1")](http://www.kellystorage.co.uk) [mailto:inbox@kellystorage.co.uk](mailto:inbox@kellystorage.co.uk) Copyright © 2026, Kelly's Self Storage