I can't find the item I want to order Find out what to do if you can’t find a box, file or record when placing an order through the Kelly’s customer portal. If you're trying to retrieve a particular box, file or record and can't find it, see How do I find out what I have in storage? If you still can't locate the item or you're having difficulty placing your order, contact the Kelly's team for assistance.You can contact us either by phone or email.