--- title: What if I won't be available? description: Find out what to do if you won’t be available for a scheduled Kelly’s collection or delivery and how to discuss alternative arrangements. --- [Skip to content](https://info.kellystorage.co.uk/document-storage/what-if-i-wont-be-available#main-content) English Show submenu for translations ![LOGO SUITE\_EDITION 1\_RGB-02](https://info.kellystorage.co.uk/hs-fs/hubfs/LOGO%20SUITE_EDITION%201_RGB-02.png?width=180&height=173&name=LOGO%20SUITE_EDITION%201_RGB-02.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:docorders@kellystorage.co.uk) [Contact us](mailto:docorders@kellystorage.co.uk) How can we help you? - There are no suggestions because the search field is empty. 1. [Document Storage Knowledge Base](https://info.kellystorage.co.uk/document-storage?hsLang=en) 2. [FAQs](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en) 3. [Delivery](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#delivery) # What if I won't be available? ## Find out what to do if you’re unavailable for a scheduled Kelly’s collection or delivery and how to rearrange your booking. If you know that you will not be available to receive your delivery or provide access for a collection during the scheduled day, please contact the Kelly's office as soon as possible. Our team can discuss the available options with you and help avoid an unsuccessful delivery or collection. You can contact us either by [phone](tel:08001077250) or [email](mailto:docorders@kellystorage.co.uk). - [FAQs](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#main-content) - [Orders](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#orders) - [Customer portal](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#customer-portal) - [Storage](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#storage) - [Delivery](https://info.kellystorage.co.uk/document-storage/faqs?hsLang=en#delivery) - [Troubleshooting](https://info.kellystorage.co.uk/document-storage/troubleshooting?hsLang=en#main-content) - [Passwords](https://info.kellystorage.co.uk/document-storage/troubleshooting?hsLang=en#passwords) [![LOGO SUITE\_EDITION 1\_RGB-02-1](https://info.kellystorage.co.uk/hs-fs/hubfs/LOGO%20SUITE_EDITION%201_RGB-02-1.png?width=250&height=240&name=LOGO%20SUITE_EDITION%201_RGB-02-1.png "LOGO SUITE_EDITION 1_RGB-02-1")](http://www.kellystorage.co.uk) [mailto:inbox@kellystorage.co.uk](mailto:inbox@kellystorage.co.uk) Copyright © 2026, Kelly's Self Storage